This is a fictional customer feedback summary. Three customers reported that long audio files take too long to transcribe. Two customers could not tell whether a job was waiting or had failed. They would like a clear progress indicator, a notification when the work is complete, and a way to download all transcripts together. Alex will collect example files by Monday. The support team will reproduce the reported delays, and the product team will review progress messages on Thursday. No customer account details are included in this sample.
