View Costs and Usage¶
Open Billing Center to review the Credit balance and consumption. Use Cost Overview for account-level trends, Usage Details for individual charges, and Transaction Details for balance changes.
Cost Overview¶
Cost Overview shows the current Credit balance and available consumption summaries. Depending on the data available to the account, the page can show current-period consumption, trends, a breakdown by billable item, and monthly bill summaries.
Use this page to answer:
Is the current balance sufficient?
Is consumption increasing or decreasing?
Which product or billable item accounts for most of the cost?
Which billing period needs further investigation?
Usage Details¶
Usage Details records the usage and Credit cost produced by CloudSigma services.
Use the filters displayed on the page to narrow the results by date, billable item, status, workspace, instance, or other available dimensions. A usage record can include:
billing period and consumption time;
product and billable item;
workspace or instance identifier;
usage quantity and unit price;
Credit cost and record status;
a record ID for further investigation.
To investigate an unexpected charge:
Select the relevant billing period or time range.
Filter by product or billable item.
Narrow the results to the affected workspace or OmniFabric instance when that filter is available.
Record the usage, unit price, Credit cost, status, and record ID.
Compare the result with the related product activity for the same time period.
Transaction Details¶
Transaction Details records changes to the account balance. Depending on the transaction type, a record can represent a top-up, consumption, refund, promotional Credit, or account adjustment.
Use the available filters to search by transaction number, date range, direction, transaction type, channel, or status. A transaction can show the payment amount and the Credit change. These values can use different units and must not be added together.
After completing a payment, first confirm that the transaction succeeded, then return to Cost Overview and verify that the Credit balance has been updated.
Troubleshoot a cost¶
Collect the following information before contacting support:
account and workspace or instance identifiers;
billing period and consumption time;
product and billable item;
usage, unit price, and Credit cost;
usage record ID or transaction number;
the related top-up, refund, or adjustment record, when applicable.
Do not use Monthly Bills alone to locate an individual charge. Monthly Bills are summaries; Usage Details contains the individual consumption records.