Top up Credits¶
Use the Top up action in Billing Center to add Credit to the current CloudSigma account.
Before you begin¶
Confirm that:
you are signed in to the correct CloudSigma account;
Billing Center shows the account’s current Credit balance;
the top-up page displays an available payment channel;
the page displays a preset amount or allows a custom amount.
Create a top-up order¶
Open Billing Center and select Top up.
Review the current Credit balance.
Confirm the payment currency and the Credit conversion displayed on the page.
Select an available amount, or enter a custom amount when the page provides that option.
Review the payment amount, Credits received, any applicable offer or fee, and the order terms.
Select an available payment method and submit the order.
Complete the payment by following the instructions from the selected payment channel.
Return to Billing Center and check the transaction status.
Refresh Cost Overview and verify that the Credit balance has increased.
Creating an order does not mean that Credit has been added. A top-up is complete only after the transaction succeeds and the updated balance appears in Billing Center.
Payment methods and limits¶
Available payment methods, currencies, and limits depend on the account, region, and current CloudSigma configuration. Use only the methods displayed as available on the top-up page.
Before submitting an order, check:
payment amount and currency;
Credits received;
minimum and maximum top-up amounts;
discounts, promotional Credit, or fees;
purchase and refund terms.
Refunds and Credit validity¶
Refund eligibility, Credit validity, and the treatment of an adjusted balance depend on the purchase terms, account contract, and applicable regional rules.
Review the terms displayed before payment. If a refund or balance adjustment occurs, confirm its status under Transaction Details and then verify the Credit balance in Cost Overview.
Troubleshooting¶
Problem |
What to check |
|---|---|
No payment method is available |
Confirm the account region and billing configuration |
No amount can be selected |
Confirm the currency, available payment channel, and displayed amount range |
Payment completed but balance did not change |
Check the transaction status, refresh Cost Overview, and retain the order number |
Order failed or expired |
Create a new order only after confirming that the previous order was not charged |